delivery

Delivery

Products ordered from the website www.balefriendly.ro can be delivered anywhere in Romania. When placing the order, you must specify the address to which you want the products to be delivered. If you wish, you can choose a delivery address different from the billing address.

After placing your order, you will receive, in the shortest possible time, an e-mail or phone confirming the availability of the ordered products.

The products are shipped within Romania by express courier (Fan Courier or DPD). We offer free shipping on all orders above 199 lei. Your order will be shipped in 2-5 business days after your order is confirmed. For orders under 199 lei our standard shipping rate is 19 lei. When shipping your order, we use only plastic-free packaging solutions.

In exceptional situations, this interval may differ, this will be communicated to customers on the online store page.

During the winter holidays, taking into account the volume of orders registered on the www.balefriendly.ro website and the schedule of the collaborating courier company, the standard order delivery term may undergo changes.

If the customer (recipient) is not at home when the courier visits, he will be notified and contacted by phone to arrange a subsequent visit, at a date and time when the package can be received. If within 2 weeks the parcel could not be received at the recipient's address after 2 visits by the courier, it will be returned to the sender.

Payment

You can pay by card online or cash on delivery, choose the type of payment when you place the order.

Card

The payment is made securely in 3D Secure via EuPlatesc (Visa/Visa Electron/MasterCard/Maestro).

If you have chosen the "by bank card" payment method, it is necessary to fill in a form with the information about your card on the secure page of the payment processor.

- Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system that ensures online transactions the same level of security as those made at the ATM or in the physical stores, at the merchant.

- "3-D Secure" primarily ensures that no information related to your card is transferred or stored, at any time, on the store's servers or on the servers of the payment processor, these data being directly entered into the Visa systems and MasterCard.

Cash on delivery (COD)

When the courier delivers your order, you will pay the value of the ordered products, including the shipping fee, the same amount that is confirmed immediately after placing the order.

Complaints

For any problem related to the contents of the package, please contact us within 2 days after the receipt. We assure you that we will do our best to solve any inconvenience, as long as it is in our power.