privacy

Data privacy is of particular importance to us and we want to be open and transparent about the processing of personal data. Therefore, we have a policy in which the way of processing and protecting your personal data is defined.

Who is the operator of personal data?

The company DEPARTAMENTUL DE DICHIS SRL hereinafter referred to as Bale or "we" is the operator of the personal data that you transmit to us and is responsible for your personal data in accordance with the applicable data protection legislation.

DEPARTAMENTUL DE DICHIS SRL
Str. Magnetului, no. 13, Sector 3, Bucharest with head office in Str. Robescu F. Constantin no. 4, Sector 3, Bucharest.
ID: RO33614384
Company registration number: J40/11025/2014

Where do we store your data?

The data we collect from you is stored in the European Economic Area (EEA), but may also be transferred to and processed in a country outside the EEA. Any such transfer of your personal data will be carried out in accordance with the legislation in force.

In the case of data transfers outside the EEA, Bale will use the Standard Contractual Clauses and the Privacy Shield as safeguards for countries lacking an adequacy decision from the European Commission.

Who has access to your data?

Your data is transmitted within the Bale company.
We do not pass on, sell or give your data to third parties for marketing purposes. Data transmitted to third parties is used only to provide you with our services. You will find the categories of third parties under each specific process below.

What is the legal basis for processing?

For each specific processing of personal data that we collect from you, we will inform you if the provision of personal data is required by regulations or if it is necessary to conclude a contract, if it is mandatory to provide us with personal data and what the possible consequences are if you refuse.

What are your rights?

Right of access:

You have the right to request information about the personal data we hold about you. You can contact Bale who will provide you with your personal data by email.

The right to portability:

Whenever Bale processes your personal data by automated means on the basis of your consent or on the basis of an agreement, you have the right to obtain the transfer of a copy of your data in a frequently used and automatically processable structured format to you or to another part. This includes only the personal data you have submitted to us.

The right to rectification:

You have the right to request the rectification of your personal data if it is incorrect, including the right to complete incomplete personal data. If you have a Bale account you can edit your personal data from your account.

The right to data deletion:

You have the right to delete any personal data processed by Bale at any time, except in the following situations:

• you have an unresolved request at Customer Service;
• you have an open order that has not yet been shipped or has been partially shipped;
• you have an unpaid debt with Bale, regardless of the payment method;
• if there is suspicion or you have misused our services in the last four years;
• the debt you have with Bale has been sold to a third party in the last three years or in the last year for deceased customers;
• if you have made a purchase, we will retain your personal data in relation to your transaction in accordance with accounting legislation.

The right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data based on the legitimate interest, Bale will not continue to process the personal data unless we can demonstrate a legitimate reason for the processing that overrides your interests and rights or on the basis of legal proceedings.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profile analysis for direct marketing purposes.

The right to restrict processing:

You have the right to request that Bale restrict the processing of your personal data in the following situations:

• if you object to the processing based on the legitimate interest, Bale will restrict any processing of this data until the legitimate interest is confirmed.
• if you claim that your personal data is incorrect, Bale must restrict any processing of this data until the correctness of the personal data is verified.
• if the processing is unlawful, you can object to the deletion of your personal data and request the restriction of the use of your personal data.
• if Bale no longer needs your personal data, but it is necessary to defend your rights in court.

How can you exercise your rights?

We attach great importance to the protection of personal data and therefore have staff in the customer support service to handle your requests in relation to your rights mentioned above. Our staff is always at your disposal at woof@balefriendly.ro;

The right to lodge a complaint with a supervisory authority:

If you believe that Bale is processing your personal data in an incorrect way, you can contact us. You also have the right to file a complaint with a supervisory authority.

Updates to the Privacy Notice:

We may need to update our Privacy Notice. The most recent version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose for which we use your personal data, the identity of the controller or your rights.

ONLINE SHOPPING

Why do we use your personal data?

We will use your personal data to manage your online purchases on Bale, process orders and returns through our online services and send you notifications about the delivery status or in case of problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data to deal with complaints and product warranties. We use your personal data to identify and confirm your legal age for online shopping and to confirm your address with external partners. We will use your data for delivery.

What types of personal data do we process?

We will process the following categories of personal data:
• contact information such as name, address, email address and telephone number;
• payment information and payment history;
• credit information;
• order information.

If you have a Bale account, we will also process your personal data submitted in connection with your account or membership, such as:
• account or membership code;
• order history.

Who has access to your personal data?

Your personal data transmitted to third parties is used only to provide you with the services mentioned above, for address confirmation by external companies, for sending order confirmation by communication agents, for operations carried out by storage and distribution service providers in connection with the delivery of your order. Payment Processing by Payment Processing Service Providers. Note that many of these beneficiary companies have an independent right or obligation to process your personal data.

How long do we save your data for?

We will keep your data as long as you are an active customer and according to the legislation in force.

Bale Account

Why do we use your personal data?

We will use your personal data to create and manage your personal account to provide you with a personalized and relevant experience on Bale.
We will provide you with your order history and details of your orders and allow you to manage your account settings (including marketing preferences). We will also provide you with easy ways to correct and update your information, such as contact details and payment information. In addition, we will allow you to save items to your shopping cart, provide product recommendations, and allow you to rate and review products you have purchased from us.

In order to provide you with relevant recommendations regarding Bale products, we will process your browsing on our digital platforms; purchase history and product reviews, as well as the data you have submitted through your account.

What types of personal data do we collect?

We will always process the email address and password you send us when you register for a Bale account.

We will process the following categories of personal data if you choose to provide it to us:

• contact information such as name, address, telephone number;
• the country;
• account settings;
• encrypted payment card information.

We will process the following categories of personal data if you make a purchase:

• order history;
• delivery information;
• payment history.

We will also process the following categories of personal data related to your cookies:

• click history;
• browsing and browsing history.

Who has access to your personal data?

The data transmitted to third parties is used only to provide you with the services mentioned above, to optimize the website we use web agents and analysis tools for product evaluation.

What is the legal basis for processing personal data?

The processing of personal data for your account is based on your consent given when creating your Bale account.

The processing of your personal data to provide you with relevant product information is based on our legitimate interest.

How long do we save your data for?

We will keep your data as long as you have an active Bale account.
You have the right to close your account at any time. If you choose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data if this is required by applicable law and if there is an open dispute.
After closing your account, your data will be deleted.

The right to object to the processing of your data:

You have the right to object to the processing of your personal data based on Bale's legitimate interest by contacting us at woof@balefriendly.ro Your account will then be deleted and we will not be able to offer you our services.
 
CUSTOMER SERVICE

Why do we use your personal data?

We will use your personal data to handle product queries, complaints and warranties, as well as to provide technical support via email, chat, telephone and social media.

We may also contact you if there is a problem with your order.

What types of personal data do we collect?

We will process any data you provide to us, including the following categories of data:

• contact information such as name, address, email address and telephone number;
• payment information and payment history;
• order information;
• account or membership number;
• all relevant correspondence.

Who has access to your personal data?

The data transmitted to third parties is used only to provide you with the services mentioned above.

What is the legal basis for processing personal data?

The processing of your personal data is based on Bale's legitimate interest.

How long do we keep your data?

Your data will be kept in compliance with the legislation in force or until your request to be deleted.

The right to object to processing based on a legitimate interest:

You have the right to object to the processing of your personal data based on Bale's legitimate interest. Bale will not continue to process personal data unless we can demonstrate a legitimate reason for processing that overrides your interests and rights or pursuant to legal proceedings.
 
DEVELOPMENT AND IMPROVEMENT

Why do we use your personal data?

We will use the data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose we will not analyze your data on an individual level, all processing will be carried out on pseudonymous data.

This includes analysis to make our services easier to use, such as changing the user interface to simplify the flow of information or to highlight features commonly used by our customers on our digital channels and to improve IT systems in in order to increase security for visitors and customers in general.

The analysis is also used to develop and continuously improve the logistics flow of goods by forecasting purchases, stocks and deliveries, as well as our resources from a sustainability point of view, by rationalizing purchasing and delivery planning.

In addition, we use the data to plan new store and warehouse openings and to improve our product range.

What types of personal data do we collect?

We will process the following categories of personal data if you have chosen to provide them to us:

• customer number
• the country
• account settings

If you have made a purchase, we will process the following categories of personal data:

• order history
• delivery information
• payment history

We will also process the following categories of personal data related to cookies:

• click history
• browsing and browsing history

Who has access to your personal data?

The data transmitted to third parties is used only to provide you with the services mentioned above. We use web analytics companies to analyze overall customer online behavior.

What is the legal basis for processing personal data?

The processing of your personal data to develop and improve our services and products is based on our legitimate interest.

How long do we save your data for?

We will keep your data as long as you have an active Bale account.
After closing the account, your data will be deleted.

The right to object to the processing of your data:

You have the right to object to the processing of your personal data based on Bale's legitimate interest by contacting woof@balefriendly.ro. Your account will then be deleted and we will not be able to provide you with our services.

COMPLIANCE WITH LEGAL OBLIGATIONS

Why do we use your personal data?

We will use your personal data to comply with legal obligations, court orders and authorities' decisions.

This includes the use of personal data for the collection and verification of accounting data in accordance with accounting regulations.

What types of personal data do we collect?

We will process the following categories of personal data:
• customer number
• order number
• the name
• Postal adress
• transaction amount
• transaction date

Who has access to your personal data?

Your data will be transmitted within Bale.
We will share your personal data with IT companies that provide accounting system solutions.

What is the legal basis for processing personal data?

The processing of your personal data is necessary for Bale to fulfill its legal obligations.

How long do we save your data for?

We will save your data in accordance with the accounting regulations of the country.

PREVENTION OF ABUSE USE

Why do we use your personal data?

We will use your personal data to manage loss prevention, ensure compliance with our terms and conditions, and to detect and prevent misuse of our services.

Your personal data will be used to prevent and investigate abuse of our online services, loss and fraud by analyzing online shopping behaviour.

What types of personal data do we collect?

We will process the following categories of personal data:

• contact information such as name, address, telephone number and email address
• customer number
• order history
• delivery information
• payment history

Who has access to your personal data?

Your personal data transmitted to third parties is used only for the purposes mentioned above. We will share your data with companies for exception-based reporting.

Incidents and fraud may be shared with insurance companies, law enforcement or local and global law enforcement for the purpose of completing investigations. Note that these recipients have an independent right or obligation to process your personal data.

What is the legal basis for processing personal data?

The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data for?

We will retain your data for the period of time necessary to prevent and/or report potential fraud and other crimes.
Video recordings will be saved in accordance with local law, but for a maximum of 30 days.

The right to object to the processing of your data:

You have the right to object to the processing of your personal data based on Bale's legitimate interest by contacting woof@balefriendly.ro. Your account will then be deleted and we will not be able to provide you with our services.

AUTHENTICATION THROUGH FACEBOOK

We also offer you the possibility to register in the Bale platform through your Facebook account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc, where they will inform you about the transfer of your data to Bale. You can consult Facebook's privacy policy using the following link: https://www.facebook.com/about/privacy

CONTACT